- We generally ship orders 1-3 business days after the payment has cleared.
- All items are inspected against defect during production and are carefully packed before shipping.
- We will ship according to the shipping address provided, please notify us (customer.service[at]sandboxelectronics.com) any address change as early as possible.
- We cannot guarantee that we process the address change email before the shipment is made. Therefore, the best way to avoid address problems is to make sure the shipping address is correct when the order is placed.
Customs Duties and Taxes
- The customer is responsible for paying any import duties and taxes on the goods. This includes, but not limited to, Customs duties, taxes and any extra fees charged by the courier company and/or the Customs.
- Customs rules are quite different in different countries. In case special handling of the shipment is needed, (i.e. special Customs declaration), please write in the “Note” section when you place the order.
1. Free Shipping by Airmail
Shipping by Airmail is free of charge. It normally takes 7-20 business days (not guaranteed). Tracking is added to the parcel if the order value is over $30. Otherwise, tracking is not available. It is suitable for small packages which are not urgently needed. Please DO NOT choose this option if the time schedule is tight.
2. Expedited Shipping by FedEx/TNT
FedEx/TNT are 2 expedited services we selected. The shipping time by FedEx/TNT is generally stable. They are both traceable. The cost is $25 most of the time. However, an extra charge may apply for remote areas (i.e. rural or difficult to access locations). We always charge $25 at first. And in case the courier company defines your address as a remote area, or you change delivery address with your local delivery office, we will bill you later for the extra charges.
- TNT generally takes 3-7 business days (not guaranteed). It is relatively faster for European countries. We normally choose TNT for European customers.
- FedEx generally takes 3-7 business days (not guaranteed). We normally choose FedEx for non-European customers.
- We only accept returns of unmodified products, within 30 days of receipt.
- Please contact us via contact form prior to sending any returns back to us.
- The customer is responsible for return shipping costs unless the product arrives damaged or defective.
- In the case of refund, the shipping cost (i.e. $0 for free shipping and $25 for DHL/EMS) together with $10 handling fee has to be deducted from the refund.
- If for any reason the package cannot be delivered by the courier company (e.g. incorrect address information) or by the Customs (e.g. failed to pay Customs duties when applicable), the customer is responsible for the extra charges.
Change of Terms
- The terms may be changed without notice.